Hellopeter
Share Your Experience
CL
Claudia L

1 reviews | Active since Aug 2014

03 Dec 2024, 06:13

On Time Paying Customer treated like ******* for the second week.

Last week we were disconnected for a extra old contract that the installer cancelled in my house. I got a call and it was sorted. Over the weekend I was disconnected, spoke to someone on Facebook and it was reconnected,. We got a call for Decoder Insurance from DSTV, when we declined it, now our service is suspended yet again. May payments are due the 20th of every month and I pay them, now all of a sudden we are disconnected. This is seriously pathetic and unprofessional that paying customers who upgraded and didnt ditch you for Netflix is being treated this way. Seriously disgusting. I want this contract cancelled and I throwing that decoder at the door of the DSTV office not far from because its **** like your service towards on-time paying customers.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2024, 07:37
Official
Hi  Claudia, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team
CL
Claudia L's update03 Dec 2024, 08:31
Reviewer Update
Last week i was called and I was told the old contract and all that was sorted, now I have someone on DSTV telling me nothing was cancelled and I must still pay R579. I wont pay a cent as the technician who called and cancelled the old contract looked at me and told me I must only R599. Go find that guy so he can tell you. I am not paying this contract I would rather buy myself a Openview and a Googlebox and stream. I am so so sick of this because the old contract has been cancelled. Who has two DSTV contracts in the same house, thats stupidity. I dont want this contract and i refuse to pay **** to Multichoice. I would rather Upgrade all my streaming services. GO TO HELL MULTICHOICE.