On the 2nd of December, I sent my review about Dstv ( Multichoice) which was not satisfactory

On the 2nd of December, I sent my review about Dstv ( Multichoice) which was not satisfactory. They sent the company Focal Point to come & fix my problem thereafter, I wanted to wait & monitor if the problem is resolved but to no avail. I don't totally receive the service of the R599 I'm paying for. Both decoders are not working. They still freeze all the time and its very much frustrating. The worst part is the second decoder not updating anything. I called them again on the 31st December 2024 to let them know that the problem still continues, they promised to send a different company to come and look at the problem but up to now I haven't heard anything from them. I must just continue to pay for the service I'm not getting from them. They just don't care about their customers all what they want is money from us.