***** on my profile

Good day, I am having horrible time of my life. Since February 2023 after I gave it my mother my other decoder. On 30 January 2023 I activated Compact on behalf of my mother, paid R 400 cash at Jabulani Mall. I then advised that future debits can be made on my bank account. During During February 2023 my mother's TV was ******. on 22 February 2023, I contacted Multichoice requesting that the Compact be temporarily be suspended due the theft of my mother's TV. The consultant advised that it is a 24 months contract therefore I will charge a cancellation fee. I informed the consultant that I was not aware when i activated my mother's account I will be subjected to cancellation fee. On 22 February 2023, i requested to speak to the manager and the consultant advised that her manager would call me at 14:30 same day. To date no one called me, the cancellation was done without any confirmation. On 25 February 2023 my account was debited R1 057.62 and 25 March 2023 it was debited R 398.42. On 22 March 2023, I contacted Multichoice and requested them to reinstate my mother's account. Now for April 2023 bill I am sitting with R 1, 663.46. Can someone explain all this.