***** on my account

No wonder DSTV is loosing clients, they do not respond or investigate customer queries. They do not adhere to POPI Act. Any one can access your account even after you have laid a complaint. They make money from *****ulently activated accounts. My customer number is ***, someone active an extra decoder on my account, from paying R680, I paid R915, last month, R960 this month. I complained, was told they are investigating the matter , I had to pay because my dstv was cut off. Dstv said they will refund me after investigating, but nothing has been done. I also spend R200 on phone calls , . They de acive the extre decoder but 2 days time it's back on. I have been wait for voice recordings for the past 3 months. Dstv is allowing ****s to rob me because they getting paid.for services I don't use. Someone is watching for free on my account and I'm paying Dstv for them. I don't understand, since I complained, shouldn't there be an Alert on my account? I'm done,