1 reviews | Active since Feb 2012
On Going Bad Service
RUPERT you say you have been trying to contact me, I wonder where and how because there is a voicemail on my phone and I had no message from you. We had to phone 5 TIMES this weekend to get a simple problem sorted out with our extraview. I am going to send my cell phone account to you so you can see the huge amount I have to pay for the long periods I have to hold on to get my problems resolved. It is just totally unacceptable to have a large company such as Multichoice giving there customers such a shocker of services. Try again to get me on my cell and if I am not available at that stage, leave a message, or even better MAKE ME AN APPOINTMENT WITH ONE OF YOUR MANAGEMENT SO THAT I CAN DISCUSS AND SORT MY PROBLEM OUT ONCE AND FOR ALL
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
Please refer to our telephonic conversation, your query should be resolved regarding holiday switching
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
Please refer to our telephonic conversation, your query should be resolved regarding holiday switching
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards