RN
Reece N

1 reviews | Active since Aug 2020

08 Aug 2020, 21:01

On Friday 17/07/2020 my dstv was giving a error message saying no signal not allowing me to view my Channels, I then contacted customer care, an advisor took us through troubleshooting steps but it didn't resolve the issue she told us that the dish was t

On Friday 17/07/2020 my dstv was giving a error message saying no signal not allowing me to view my Channels, I then contacted customer care, an advisor took us through troubleshooting steps but it didn't resolve the issue she told us that the dish was the issue and I need a technician . I was then given a number by the advisor for a technician who I proceeded to call, the technician came over on that same Friday, he checked the dish and said it was fine he did some work on the decoder and it started to work again, he then charged us R350, as soon as he left some channels stopped working giving a no signal message whilst others said error not available for viewing. We phoned immediately, he said he will come back shortly. From the 17/07/2020 up until 9pm on the 18/07/2020 we have been trying to contact him again he gives us a time then doesn't show other than that after 10 missed calls from us then he answers giving us false times again. We have been ****** and we also contacted the dstv contact centre once again to report this but all we got was rude agents, false promise of a manager call back and a ***** technician number who states they work for dstv but clearly they are rogues and the contact agents are giving their numbers out so that all customers can get ****** by the looks of things. I would really like my matter to be resolved as soon as possible if not within the next 24hours I will be going to the police station to lay a report against the ***** that I have been a victim off and ****** of my money by the dtsv employees as a loyal customer for years

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2020, 21:18
Official
Hi Reece,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
RN
Reece N's update20 Aug 2020, 12:06
Reviewer Update
Still no feedback