BM
Bulelani M
1 reviews | Active since Feb 2015
18 May 2015, 10:35
On DSTV premium not all channels are playing
Good day<br> <br> I have been calling for the last 6 months for you guys to fix my DSTV because certain channels like FOX are not playing and 171 yet I am paying the full package. I have rebooted and restarted a million times please don't tell me to reboot and take the card out. The channels were playing before please do not tell me it's the network. I am not sure if it is acceptable for me to pay for full service and receive half the service I am sure that's against the CPA ...<br> <br> Please look into this<br> <br> I would appreciate it if you could get this fixed. <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 May 2015, 11:56Hello Bulelani7956,
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we confirm that you need to ask your brother to take your decoder for testing. We noticed that your account is linked with your brother's account that is one of our employees.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we confirm that you need to ask your brother to take your decoder for testing. We noticed that your account is linked with your brother's account that is one of our employees.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply19 May 2015, 11:56
Official
Hello Bulelani7956,
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we confirm that you need to ask your brother to take your decoder for testing. We noticed that your account is linked with your brother's account that is one of our employees.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we confirm that you need to ask your brother to take your decoder for testing. We noticed that your account is linked with your brother's account that is one of our employees.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta