RS
Roslyn S
1 reviews | Active since May 2015
25 Jun 2015, 10:39
On Demand with HD PVR
When I bought my HD PVR, my On Demand stretched over 4 pages... now it barely covers 1 and 1/2 pages.<br> <br> This was sold to me as a feature on my PVR. Is this Multichoices way of 'forcing' customers to upgrade to an explora???<br> <br> I have no need for an explora, I just think it is a cheek that the service provided has decreased. This is not fair and in contravention of the CPA.<br> <br> I would appreciate a response on this matter.<br> <br> Also all the top shows were available on demand... now it is a sorry collection available on there.
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DStv (MultiChoice)'s replyOfficial
25 Jun 2015, 15:25Hello R Silke,
It is with regret that we learn of the frustration and inconvenience you have experienced with your Catch Up service. Please accept our sincere apologies in this regard. The content on the DStv Catch Up weekly list is selected around the content and broadcasting rights we have from the suppliers.
The limitation of the content on the HDPVR decoder is limited amongst others by Hard drive space on the decoder and also broadcasting and content rights we have.
Please could you advise which shows are missing from your weekly Catch Up list, and also check that your signal and quality on Tuner 2 as this could affect the downloading of content on your decoder.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your Catch Up service. Please accept our sincere apologies in this regard. The content on the DStv Catch Up weekly list is selected around the content and broadcasting rights we have from the suppliers.
The limitation of the content on the HDPVR decoder is limited amongst others by Hard drive space on the decoder and also broadcasting and content rights we have.
Please could you advise which shows are missing from your weekly Catch Up list, and also check that your signal and quality on Tuner 2 as this could affect the downloading of content on your decoder.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply25 Jun 2015, 15:25
Official
Hello R Silke,
It is with regret that we learn of the frustration and inconvenience you have experienced with your Catch Up service. Please accept our sincere apologies in this regard. The content on the DStv Catch Up weekly list is selected around the content and broadcasting rights we have from the suppliers.
The limitation of the content on the HDPVR decoder is limited amongst others by Hard drive space on the decoder and also broadcasting and content rights we have.
Please could you advise which shows are missing from your weekly Catch Up list, and also check that your signal and quality on Tuner 2 as this could affect the downloading of content on your decoder.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your Catch Up service. Please accept our sincere apologies in this regard. The content on the DStv Catch Up weekly list is selected around the content and broadcasting rights we have from the suppliers.
The limitation of the content on the HDPVR decoder is limited amongst others by Hard drive space on the decoder and also broadcasting and content rights we have.
Please could you advise which shows are missing from your weekly Catch Up list, and also check that your signal and quality on Tuner 2 as this could affect the downloading of content on your decoder.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,