ON AIR WI FI CONNECTION

Good day,<br> I have contacted Multichoice on 26 December 2015 with the complaint that we have successfully installed the Wi-Fi Connector to our existing router but we are still unable to access the extra benefits of this connection. Rebecca was very helpful but she was unable to resolve the problem. By the way we were transferred to four other employees who couldn't assist us. After checking all settings Rebecca informed us that she will have to refer the problem to another Department. We found this in order but after spending time and money on this call, we requested Rebecca to instruct the relevant Department to contact us. She agreed and informed us that we would be contacted on 27 December 2015. We have had no response to our complaint to date whilst we are paying for a service that is non existent!!! We are fed up with the fact that Multichoice keeps on <br> making their problems ours and on top of that we are more fed up to contact them to sort out their problems!!!!