TW
Tercia W
1 reviews | Active since Oct 2015
12 Oct 2015, 12:21
ON AIR TV
I have been a loyal and satisfied customer of Multichoice for many years. How they can associate themselves with a company like On Air Tv is mind blowing. I am begging Multichoice to assist me in dealing with this. I have cancelled my contract with them in terms of the Consumer Protection Act and have written them numerous emails and attended to numerous telephone calls to no avail. After lodging a complain on Hello Peter on 3 October 2015, I received a call and was informed that they will call me back the next day. Needless to say they have not called me back. I seriously do not know how these people conduct business! I am waiting for them to collect their decoders. MULTICHOICE PLEASE HELP ME!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Oct 2015, 11:25Hello Tercia Woest,
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. At Multichoice we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
Your query has been referred to the On Air department for further assistance.
Please expect feedback directly from them.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. At Multichoice we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
Your query has been referred to the On Air department for further assistance.
Please expect feedback directly from them.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply26 Oct 2015, 11:25
Official
Hello Tercia Woest,
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. At Multichoice we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
Your query has been referred to the On Air department for further assistance.
Please expect feedback directly from them.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. At Multichoice we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
Your query has been referred to the On Air department for further assistance.
Please expect feedback directly from them.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah