NK
Nico K
1 reviews | Active since Jan 2010
25 Aug 2015, 18:10
On Air Phoned us and not delivering
On air TV got our number from DSTV and offered us an exchange. Now they are not installing as promised and we cannot get any responses. I want to cancel our agreement due to non performance on their part/
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Sept 2015, 09:29Hello nkleynhans,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is that we do not have access to DPP Explora 24 months contract account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is that we do not have access to DPP Explora 24 months contract account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply07 Sept 2015, 09:29
Official
Hello nkleynhans,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is that we do not have access to DPP Explora 24 months contract account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is that we do not have access to DPP Explora 24 months contract account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta