1 reviews | Active since Apr 2012
ON AIR MISLEADING AND *********
I was contacted on 18/05/2015 by a service provider of Multichoice, On Air. They informed me that my current DSTV PVR decoder will become obsolete within the next few months and that it needs to be upgraded with an Explora. I was specifically told that when the decoder becomes obsolete I will not be able to view any DSTV channels. My dish according them also needed to be replaced. They were apparently running a special in which I will pay approximately R140.00 over 24 months which will include the decoder, dish and installation.<br> Upon enquiring from Multichoice I received prompt feedback and was informed that I was incorrectly advised by On Air. My decoder will not e repaired should it become defective, but can be used indefinitely. Also, there is no need to replace the dish.<br> This false and misleading information supp**** by On Air is surely ******* in terms of the Consumer Protection Act and giving Multichoice a bad name. Please get rid of ************ service providers such as On Air!!!!
Reference is made to our telephonic conversation in regard to the information you received from ON Air.
You advised that have been in contact with MultiChoice and that you have been provided with the correct information about your SD PVR Decoder.
You also advised that you have taken up the DPP offer from MultiChoice and you awaiting delivery of your new DStv Explora decoder.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regard to the information you received from ON Air.
You advised that have been in contact with MultiChoice and that you have been provided with the correct information about your SD PVR Decoder.
You also advised that you have taken up the DPP offer from MultiChoice and you awaiting delivery of your new DStv Explora decoder.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
