ON AIR DSTV - Explora Sales

I was contacted by marketers from a Company called ONAIR DSTV who supp**** a new Explora Decoder to me on the 13th of September 20232 On delivery and Installation it was found that the Decoder supp**** actually belonged to someone else and could thus not be installed. After numerous calls and promises that my request will be escalated nothing has come of it. On Friday 13th October 2023 I have again contacted them and was promised that they will give feedback but has received no response yet. I am still in possession of a Decoder that I cannot use but has a contract that I need to pay.