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Paulus S

1 reviews | Active since Jun 2018

02 Jul 2020, 10:14

On Air (Dstv)

This is one company that has a cellectios department that either don't listen or simply don't care. I have had on countless occasion received a call to pay or transfer outstanding debit order. I did a transfer and they still debit my old account which I have told them not to. Why don't they understand that this cost money if the debit order returns unpaid. They however still debit the new account that I have given them. Get your act together you cost me money.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jul 2020, 10:41
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jul 2020, 15:38
Official
Hi Paulus, 

We apologise for the inconvenience caused to you because we understand your frustration.

As per our telephonic conversation, we have escalated your query to the OnAir company and asked them to contact you in order to assist you. 

We will give feedback as soon as they come back to us.

We have checked with our support team and they have confirmed that OnAir does debit customers on some offers. We have asked OnAir to contact you and they should give clarity on the debit order.

Regards
Kagiso

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jul 2020, 15:39
Official
Hi Paulus,

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
DStv: Hello Peter Team 

Best regards,