Ombudsman

im extremely disappointed in your service received. i called on the 26 July and asked for a downgrade on my package and i was advised that as i already paid for the month, i can only downgrade 2 days before my next installment (25 August). i than did the Indian channel add-on ( information should be on the system and i was advised that no amount is due for the add on and on the next debit order the R260 will be debited. the call ended and today when i did the downgrade, i noticed that my payment due is R835 and when i called, i spoke with Tania who advised that i was given incorrect information and that your process is that i needed to pay, i told her that i dont work for you so i do not know what your process is.. how is it that your agents cannot work on your systems or give correct information? your agent that activated my Indian channel said no amount is due.. Im so dissapointed. This was based on you resolved, but yesterday you went and debited R1147 from my account which went unpaid and now i have been charged a fee of R115 due to unpaid.. you better sort this out as a matter of urgency and ensure my fees are refunded as i will take this further. if this is not resolved, i will take it to your Nyiko Shiburi as well as icasa.