1 reviews | Active since Jul 2015
old pvr new explora
I've been having problems with my 4 tuner hd pvr the silver one. It switches on when it wants to and will reboot over and over. I moved into a new place and don't want to pay to have this thing installed. I will pay for the explora's installation. I have dcc, been paying R35 for 4 years. The branch don't want to replace my then top of the line decoder for the current top of the line decoder. Why did I pay all that money then for insurance!!!! I can't pay the installation now and then in a week or so have to install a new dish, a new lnb and pay the installer. I want to do it once finish and klaar. Now I must pay over R3000 for decoder and installation, how can you expect that after paying over R1500 for insurance and then want to give me a R300 discount that is not fair.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
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Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,