AL
Aubrey L
1 reviews | Active since Dec 2009
30 Apr 2015, 10:32
Old decoders still paying insurance.
After contacting the ********* Multichoice and checking my insurance they inform me that I have been paying for insurance on two decoders for the last couple of years. When a client does an upgrade surely you should cancel the decoder that is switched off.<br> This is ******* and I want my premiums back .<br> Why do you charge us so much and then still rob from us with your shyster business practices????
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 May 2015, 14:47Hello aubrey1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complain to the decoder insurance department for assistance to resolve your problem. Feedback will be provided when we receive information from the relevant department.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complain to the decoder insurance department for assistance to resolve your problem. Feedback will be provided when we receive information from the relevant department.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply01 May 2015, 14:47
Official
Hello aubrey1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complain to the decoder insurance department for assistance to resolve your problem. Feedback will be provided when we receive information from the relevant department.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complain to the decoder insurance department for assistance to resolve your problem. Feedback will be provided when we receive information from the relevant department.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta