Old decoder not working
<p>So I just paid R500 on our dsTV account to be told the old decoder doesn't work we need to pay 450 for a new one. I think that they should cover the new one as my analogue decoder is not faulty but your system doesn't support the device any longer. I either want a full refund or I would like you to cover the new decoder. This is not a customer error but a system issue as the consultant advised. </p> <p>All users nationally are having issues with the old decoders. </p> <p> </p> <p> </p>
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
06 Mar 2017, 08:10Dear Cassandra
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply06 Mar 2017, 08:10
Official
Dear Cassandra
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Mar 2017, 12:14Good day Cassandra
We have referred your query to our technical team for further assistance regarding migration.
Kindly expect a call directly from them.
Please do contact us should you require any queries.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply06 Mar 2017, 12:14
Official
Good day Cassandra
We have referred your query to our technical team for further assistance regarding migration.
Kindly expect a call directly from them.
Please do contact us should you require any queries.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Mar 2017, 10:53Dear Cassandra
We tried to contact you today but could not reach you.
The main reason for calling was to check if you had been contacted regarding your technical query.
Please do notify us should you require any further assistance. We would like to hear from you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply08 Mar 2017, 10:53
Official
Dear Cassandra
We tried to contact you today but could not reach you.
The main reason for calling was to check if you had been contacted regarding your technical query.
Please do notify us should you require any further assistance. We would like to hear from you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Mar 2017, 10:49Dear Cassandra
Please note that our technical team could not get hold of you.
For further assistance in this regard, please provide us with an alternative number. If possible, kindly confirm your availability as well.
We are committed to assisting you and your prompt response is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Mar 2017, 10:49
Official
Dear Cassandra
Please note that our technical team could not get hold of you.
For further assistance in this regard, please provide us with an alternative number. If possible, kindly confirm your availability as well.
We are committed to assisting you and your prompt response is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Mar 2017, 11:10Good day Cassandra
We tried to contact you once more today but could not reach you.
Please respond with the required information provided you still need assistance.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Mar 2017, 11:10
Official
Good day Cassandra
We tried to contact you once more today but could not reach you.
Please respond with the required information provided you still need assistance.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,