Old and new decoder

Good day

My sick mother was at multichoice with my new decoder yesterday_ this month I was forced to pay for two decoders because I don't know how you say it was activated though you told me in that shop in May that it will never work again, so I asked to stop it and transfer all my things to the new one. She got home and the decoder is still not working...it worked for just less than an hour.

But after for paying for both from the 6th, our channels are not playing I called in many times mind you I'm unemployed, my mother can barely walk and what really breaks my spirit that I paid over a R1000 for compact this month and yesterday my mother came in still they bluffed us

I need you dstv to go to my house in Madadeni because my mother suffers from arthritis and I'm in Durban. I don't see dstv paying me back anything for all this trouble the least you can do is go and fix what you couldn't yesterday's

I am definitely going to escalate this ill treatment. Because after all my attempts to sort things out on the call center, instead they mixed the old decoder with the new too. No service has frustrated me all month like multichoice is doing.