1 reviews | Active since Aug 2015
Old Age Home offer terrible disappointment !!!
Elderly friend living in Old Age Home and previous Premium account holder of DSTV, was encouraged to join new Old Age Home offer by Multichoice. All sounded wonderful- except since 1 August ALL old customers have no TV reception at all !!. Only the new customers have TV reception. Fault apparently lies on the Multichoice technical side and SYSTEM is NOT accepting change of ownership. This a countrywide problem. HOW CAN A NEW SYSTEM BE INTRODUCED WITHOUT TESTING PERIOD FIRST?? How sad that so many elderly people now have had no TV for 2 weeks- some even longer!! Only venue for complaint is to contact their Customer Care service and that gets you nowhere!!!! Certainly hope they will not be charged for no service!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that the subscriber in question should please escalate his/ or her detail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that the subscriber in question should please escalate his/ or her detail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert