KP
Karel P
1 reviews | Active since Jun 2015
27 Jun 2017, 15:14
Old accounts
<p>I stopped using my DSTV in November 2015, and had an month to month account. So i did not know that i had to notify them to stop the account.<br /><br />Now, 1 and a half years later, they handed my account over because i owe them money. <br /><br />I was NEVER notified by them that i had anything outstanding to them, but now they hand it over. <br /><br />Then to top it all off, threperson from SSDA that called me, cannot properly speak to me, and there was so much background noice, that i could not hear half of what he said. <br /><br />I dont have a problem with paying if i owe somebody, i just think it is totolly riduculous that 18 months later they hand me over without even notifying me prior to this. <br /><br /><br />this is BS</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Jun 2017, 15:43Dear Karel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jun 2017, 15:43
Official
Dear Karel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jun 2017, 16:09Dear Karel
Thank you for bringing the matter to our attention.
We have checked on our records and there’s no communication received for the disconnection of service.
Please be informed that we offer a monthly fixed contract. For this reason, the account holder has to contact us for the disconnection of service.
Upon this request, we will schedule for the service to disconnect on the next payment date.
If the service remains active, they will be suspended due to non-payment.
With that being said, we have credited your account with half of the amount due since you didn't notify us, you then need to settle the other half. Total amount due was R415.47, we have credited your account with R207.74 you will will then pay R207.74.
For more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf.
Further find this link on how you can pay : https://selfservice.dstv.com/how-to-pay. Should you have any further questions, please do not hesitate to contact us via ***.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply27 Jun 2017, 16:09
Official
Dear Karel
Thank you for bringing the matter to our attention.
We have checked on our records and there’s no communication received for the disconnection of service.
Please be informed that we offer a monthly fixed contract. For this reason, the account holder has to contact us for the disconnection of service.
Upon this request, we will schedule for the service to disconnect on the next payment date.
If the service remains active, they will be suspended due to non-payment.
With that being said, we have credited your account with half of the amount due since you didn't notify us, you then need to settle the other half. Total amount due was R415.47, we have credited your account with R207.74 you will will then pay R207.74.
For more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf.
Further find this link on how you can pay : https://selfservice.dstv.com/how-to-pay. Should you have any further questions, please do not hesitate to contact us via ***.
Kind regards
Lebogang
Best regards,
KP
Karel P's updateReviewer Update
28 Jun 2017, 14:59Its too late. I went and paid R415.47 yesterday afternoon as i didnt want this to get onto my credit record.
Currently i cannot justify the motnhly payment for the DSTV package, so thats the reason i do not use it. Its just too much for me right now
KP
Karel P's update28 Jun 2017, 14:59
Reviewer Update
Its too late. I went and paid R415.47 yesterday afternoon as i didnt want this to get onto my credit record.
Currently i cannot justify the motnhly payment for the DSTV package, so thats the reason i do not use it. Its just too much for me right now