AS
Ajay S
1 reviews | Active since Aug 2021
02 Aug 2021, 11:21
OK
I am a loyal Premium subscriber for over 20 years. I was disconnected on 30/07/2021. Told that I had not paid my subs for August on the 25/07/2021. My payment history is always before the 31st of every month. The wats app assistant also mentioned that I owe a balance of which is not true. I am on contract for Premium package of R973, of which I have six months remaining. Now DSTV are ******ing a balance and reconnection fee from me and I refuse to pay as they haven't a clue as to what they are doing.
There should actually be a NO STAR rating above as DSTV always ****** from their customers as this is not my first ******ion scheme from them.
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Ajay S's updateReviewer Update
03 Aug 2021, 14:55Good afternoon
DSTV has no ethics what so ever. You cannot even respond with 24hours. I am disgusted and wonder how you remain in operation at the service levels( NON SERVICE LEVELS) you practice.
Your telephone assistants were unable to come to an amicable solution as well as they are trained like robots on how to respond. No logic and common sense from them at all.
Should my services not be connected by 04/08/2021, or a telephone or written response, I am going to the national media with the complaint. I have just discovered that I am not the only one in this situation.
Highly frustrated
DSTV has no ethics what so ever. You cannot even respond with 24hours. I am disgusted and wonder how you remain in operation at the service levels( NON SERVICE LEVELS) you practice.
Your telephone assistants were unable to come to an amicable solution as well as they are trained like robots on how to respond. No logic and common sense from them at all.
Should my services not be connected by 04/08/2021, or a telephone or written response, I am going to the national media with the complaint. I have just discovered that I am not the only one in this situation.
Highly frustrated
AS
Ajay S's update03 Aug 2021, 14:55
Reviewer Update
Good afternoon
DSTV has no ethics what so ever. You cannot even respond with 24hours. I am disgusted and wonder how you remain in operation at the service levels( NON SERVICE LEVELS) you practice.
Your telephone assistants were unable to come to an amicable solution as well as they are trained like robots on how to respond. No logic and common sense from them at all.
Should my services not be connected by 04/08/2021, or a telephone or written response, I am going to the national media with the complaint. I have just discovered that I am not the only one in this situation.
Highly frustrated
DSTV has no ethics what so ever. You cannot even respond with 24hours. I am disgusted and wonder how you remain in operation at the service levels( NON SERVICE LEVELS) you practice.
Your telephone assistants were unable to come to an amicable solution as well as they are trained like robots on how to respond. No logic and common sense from them at all.
Should my services not be connected by 04/08/2021, or a telephone or written response, I am going to the national media with the complaint. I have just discovered that I am not the only one in this situation.
Highly frustrated