Oh how we suffer with the incompetence of staff

So... lets start. End of May I request that one of my packages be disconnected at the end of July...... so it gets disconnected at the end of June. So I have to make a payment to get this re-connected.

In the same breath I ask that the package be disconnected at the end of July and I am advised that it is scheduled. Great !

Not so great. Debit order on 1 August includes both packages.....

So.... I need a refund in my account within the next 24 hours. Do NOT credit my account for next months billing. I also need the secondary package disconnected.

All I have to say this is service is rendered by *********** people that do not know what they are doing....

Awaiting your copy and paste response on this ........