ML
Mamello L

1 reviews | Active since Jul 2014

03 May 2017, 14:35

Offline troubles

<p>I've been trying to pay for my DSTV since Saturday the 29th April only to find all Ackermans, Pep, Shoprite and DSTV stores offline I went back and forth until yesterday the 2nd May and today my dish was cut off for none payment and forced to queue for long hours I was at jabulani mall from 9am and was only served at about 1pm this is unfair because this offline story is multichoice problem not mine and had to pay reconnection fee, multichoice you playing us for fool with the money we work hard for </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2017, 15:10
Official

Dear Mamello

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 May 2017, 21:13
Official

Dear Mamello

Thank you for bringing your concerns to our attention.

We sincerely apologise for the frustration and inconvenience you have experienced with the service at Jabulani Mall.

This is certainly not the kind of experience that we desire for our customers and we wish to reassure you the matter will be addressed with the Agency.

Further please find this link for other options on how you can pay : https://selfservice.dstv.com/how-to-pay. Should you have further questions, please do not hesitate to contact us.

Regards

Elna

Best regards,

ML
Mamello L's update08 May 2017, 12:21
Reviewer Update
The offline problem wasn't only at jabulani mall it was at various malls jabulani mall was the only possible place I could pay but the service was slow as your network was on and off, I tried by all means to pay on time but I was cut off