Official complaint of call centre,debit order and service disconnected

They disconnected my dstv after i agreeing on a debit order 3 timez in 1 month that means i have to pay reconnection fees my account is now almost double what it must be. Not only that an adhoc debit order was added to my account. This meants i had to pay extra banking costs as well. Their call cenyre services were also below par. I requested all my voice recordings that they so easily say are available to the public but we must pick it up at the nearest call centre. In todays electronic world why can it not be sent to you via email. How must somoeone not living in the city get these recordings. Lastly when a manager is requested to be spoken to and you are given a team leader to speak to then and you request their name and employee number for legal purposes as you want to take these matters further to the broadcasting complaint commission as you have ad a breach of contract, misrepresentation and novus actus intervenius then you are told you are belittling the team leader because she is mot a manager. Amd the call centre managers do not sit in the same building what training do these people get.