Obviously DSTV doesn't need more clients!!!!!

I have been trying to get someone from DSTV to assist me with a new price lock deal since my previous deal has expired a month or so ago. Despite numerous call me capturing on the DSTV site since last week not one phone call. Today I call the call center as the website keeps giving message failed to send error and am told they will pass on the lead, and someone will contact me in 5 - 7 days. When I ask for it to be escalated to management as this is not acceptable the I get a further run around of they can FAST track it to 24 to 48 hours. When I ask for the consultant's managers details, she doesn't even know her managers surname. Totally useless. Why if I want to do business with a company am I given the run around.