Obviously don't want our money

I had a very good experience with a call centre agent that was very helpful. She tried calling me back twice but sadly i was in meetings both times and missed the calls. I sent message on Facebook and got a response.

I am trying to get a new decoder that I had discussed with the call centre agent on behalf of my parents that are currently working overseas.

The person on the Facebook message remains adamant that the account holder must give the permission, I am happy to get a certified letter from the account holder to verify that i am allowed to do the transaction on their behalf (banks allow you, so why not DSTV?)

No wonder people are chosing Showmax or Netflix over DSTV on a daily basis. DSTV prices are ridiculous and their support staff are shocking. The only reason we really have DSTV is for sport but if this saga continues I will certainly investigate other avenues where somebody actually wants our money rather than make excuses for it!