Hellopeter
Share Your Experience
SK
S K

1 reviews | Active since Jun 2018

02 Jun 2018, 09:09

Obtuse and Unhelpful Client service continues .... Please find me somebody that can read and answer 3 simple questions !!!

After 30 emails I am still being told that my paymnet has not been made to the US$ account (Standard Charter UK) that DSTV have specified (MANY times) that I should use. I have provided proof that the money arrived and my bank has also confirmed this (FOUR times)

DSTV has NEVER checked and continues to stupidly reply that the money is not at Standard Bank Sth Africa (DSTV's Rand acct). Well folks ... it was never meant to go there !!

So ... still after six weeks I am still waiting for my DSTV to be reconnected and just 3 simple Yes or No replies to these three questions:

Did you check the $$ arrived at the bank YOU specified? (My bank has and they say YES) Are you going to check? Is the money in the Account (that DSTV specified as the ONLY way to pay in US$)

0
Replies (2)
SK
S K's update05 Jun 2018, 09:55
Reviewer Update
Good day S Kennedy As previously advised, your query is pending feedback from our DStv Africa finance team. Please expect feedback directly from them. Kind regards Dinah - DStv Hello Peter admin team STILL WAITING FOR AN ANSWER TO 3 SIMPLE QUESTIONS
SK
S K's update05 Jun 2018, 10:09
Reviewer Update
Today DSTV say this ... it does help !! You have been advise by our account department that we never received credit into our bank account THAT WAS TO YOUR RAND ACCT AND THE MONEY WAS NEVER DUE THERE and you should contact your bank to clarify with them I HAVE ...ON FOUR OCCASIONS ... EACH TIME THEY CONFIRM THE MONEY IS IN THE BANK YOU (YOU!) SPECIFIED or get the payment reversed to your bank account. THEN WHAT ... START THIS SAME BS AGAIN? Because the payment is not release by Standard Chartered bank England for South Africa. DID YOU ASK YOUR BANK WHY? DID DSTV MAKE ANY EFFORT TO CONTACT THE BANK YOU SPECIFIED !!?? As a result, we are unable to assist further in this regard. ASSIST FURTHER!???? ... YOU HAVE DONE NOTHING!!! ( BUT FEED ME INCORRECT INFO) Kind regards Jose Kadima Kabuya