DH
Driena H

1 reviews | Active since May 2013

10 Jun 2016, 19:03

Now you see me now you don't.....MNET

<p>Due to me moving house and my household goods are in storage, I've arranged with DSTV to suspend my premium package from 26 May to 26 June.</p> <p>Insurance and Walka premium was paid.</p> <p>Since 26 May till early afternoon 10 June we could watch all the Walka channels. Now all off a sudden Mnet channel is not available and the explanation by Linda from DSTV Call Centre " MNET Mobile will not show if my premium package are not activated"</p> <p>How could I watch MNET for almost two weeks and now all of a sudden NOTHING?</p> <p>Linda's answer " The system might have only picked up now that the premium package are not activated"</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jun 2016, 12:42
Official

Dear Driena

At this stage we cannot establish why you were getting access to the M-Net mobile channel whilst your Premium subscription was off, however indeed the M-Net mobile channel is not available for non-Premium subscribers.

We sincerely apologise for the inconvenience caused. Should you have further questions, please do not hesitate to contact us.

Regards

Elna