DH
Driena H

1 reviews | Active since May 2013

10 Jun 2016, 19:04

Now you see me now you don't.....MNET

<p>Due to me moving house and my household goods are in storage, I've arranged with DSTV to suspend my premium package from 26 May to 26 June.</p> <p>Insurance and Walka premium was paid.</p> <p>Since 26 May till early afternoon 10 June we could watch all the Walka channels. Now all off a sudden Mnet channel is not available and the explanation by Linda from DSTV Call Centre " MNET Mobile will not show if my premium package are not activated"</p> <p>How could I watch MNET for almost two weeks and now all of a sudden NOTHING?</p> <p>Linda's answer " The system might have only picked up now that the premium package are not activated"</p> <p> </p> <p> Not acceptable!</p> <p> </p>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jun 2016, 13:01
Official

Dear Mrs Driena Hoffman

Upon checking your account, we confirm that your DStv service is not active and your query was resolved on the 12th June 2016 by one of our agents.

Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

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Regards

Nesta