SN
Shane N
1 reviews | Active since May 2016
04 May 2016, 16:20
NOW WHAT
I been a long standing member of DSTV for many years, never missing a payment and and paid well before the due date. I suspended my subscription for a month due to me moving to our new home. I wanted to cancel my dual view and just have 1 decoder connected for a few weeks. i called last week and was told I need to pay +/- R300 WHY? then I called today to have them cancel the one view again and was told it was done. get home and the DSTV is not connected WHY WHY WHY. Can some one please sort this out and as usual the payment will be made on the 20th
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DStv (MultiChoice)'s replyOfficial
05 May 2016, 08:25Dear Mr Naidoo,
We confirm that one only decoder and smartcard is active in your DStv account. Kindly note that R759.00 is due for payment immediately.
Although your payment is received on 20th of the month. The payment date for your DStv account is on the 04th of every month. If the current payment date is changed from the 04th to the 20th of the month. The pro rata balance will be added due the extension of dates.
Please confirm if we should proceed and change your payment date.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 May 2016, 08:25
Official
Dear Mr Naidoo,
We confirm that one only decoder and smartcard is active in your DStv account. Kindly note that R759.00 is due for payment immediately.
Although your payment is received on 20th of the month. The payment date for your DStv account is on the 04th of every month. If the current payment date is changed from the 04th to the 20th of the month. The pro rata balance will be added due the extension of dates.
Please confirm if we should proceed and change your payment date.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,