Now they call it customer experience

<p>I ordered for a decoder under one of their price lock deals. This was done online towards the end of July. After numerous calls and emails, I have not received the decoder and not one can give me any answer as to when I should get the decoder.</p> <p> </p> <p>What I found most annoying was the fact that the department handling the product I ordered has no direct line to call and the call centre agents don't even know where the hold up is. </p> <p> </p> <p>To be honest, from the experience I got, I am wondering why I have wasted time dealing with DSTV and I am so annoyed that I have spent time and airtime calling them to be told that they are looking into my case and they will give me feedback.</p>