NC
Naledi C
1 reviews | Active since Jul 2015
13 Aug 2015, 13:08
NOW THATS CUSTOMER SERVICE
Joyce, you are so efficient, patient and informed in your possible. You knew what to say, you spoke very clear and well. You were so patient with me when I asked to conference my mom to check if the service is reactivated.Normally you would expect that when you reconnect with the person on the other end, they have already hung up. You are an asset to Multichoice, keep up the awesome work and thank you for the awesome service. I couldnt rate you as I told you I was in a rush and this is my compliment to you. Its all sorted out and I have already made the payment.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Aug 2015, 12:56Hello KAMO1109,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. Please be advised that we will escalate your compliment for Joyce to her senior management for recognition.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. Please be advised that we will escalate your compliment for Joyce to her senior management for recognition.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply18 Aug 2015, 12:56
Official
Hello KAMO1109,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. Please be advised that we will escalate your compliment for Joyce to her senior management for recognition.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. Please be advised that we will escalate your compliment for Joyce to her senior management for recognition.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,