Nothing works since changes to new system

Since the change to the new system some months ago it is not possible to activate and deactivate remote decoders without having to call the call centre or when the call centre is not working having to drive to a service centre.<br> There is no response to queries logged with the CEO's office.<br> I don't believe DSTV care about customer service.<br> The call centre is willing and able when you can get hold of them, and the after call survey always wants you to rate the consultants, but there is no way to tell DSTV how poor they are!<br> I have been paying by debit order since they first launched and now I have to have a Cr balance.<br> Can't wait for FTTH and then I can cancel all my subscriptions.