Nothing will ever change

After last week, Ruben from Multichoice phoned me and assured me that everything is fine. Guess what? It's not! On the website it reflected that I was R49.50 in arrears. I paid it and the payment went to my boxoffice account. MISTAKE! Today you phone my husband requesting payment and threatening disconnection. MISTAKE! We did a change of ownership from his name to mine on the 28th of February 2015. His account should be ZERO! Why on earth would you phone for payment???? I phone Mutichoice from my cellphone and am on hold to speak to the SUPERVISOR for 21 minutes. MISTAKE!!!! This is utterly digesting so called customer service. YOU KNOW YOU HAVE THE MONOPOLY SO TREATING PEOPLE LIKE DIRT IS YOUR ONLY PRIORITY. I want a statement and a letter of apology from you immediately stating my husbands account is paid up to date and closed. We will have issues if anyone phones him again regarding payment that should not exist. I can Hellopeter every 5 days and will post one every 5 days! Every day that goes passed will make my mood even worse!