RG
Rodrique G
1 reviews | Active since Dec 2017
29 Dec 2017, 01:15
Nothing to Explore
On the second Friday in December my wife received a call from DSTV to enquire whether she was interested in acquiring the Explorer and that she would be on a price lock for 2 years. She set-up a debit order to go off on 1 Jan 2018. She was informed that someone would contact her between 3 - 7 days.
We subsequently called the Call Centre several times and told that the matter for the installation has been escalated. Needless to say the only thing which is in place is the debit order. Other than that we have not had any joy. I appreciate that it is a busy time of year, but it is bad when a company does not know the word escalation or give a courtesy call to give some indication when installation will take place.
It will be sad if our money is taken on 1 January 2018 without having the benefit of the Explorer. This is poor to say the least.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
29 Dec 2017, 07:27Dear Rodrique
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply29 Dec 2017, 07:27
Official
Dear Rodrique
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Dec 2017, 11:23Good day Rodrique George
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any successes.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply29 Dec 2017, 11:23
Official
Good day Rodrique George
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any successes.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
RG
Rodrique G's updateReviewer Update
29 Dec 2017, 11:28Good day
My smart card number is ***9.
You can either contact me on *** or my wife on ***.
I thank you.
RG
Rodrique G's update29 Dec 2017, 11:28
Reviewer Update
Good day
My smart card number is ***9.
You can either contact me on *** or my wife on ***.
I thank you.
RG
Rodrique G's updateReviewer Update
02 Jan 2018, 01:34So you responded to me in private asking for more details. What happens next? This is truly shoddy service.
RG
Rodrique G's update02 Jan 2018, 01:34
Reviewer Update
So you responded to me in private asking for more details. What happens next? This is truly shoddy service.
RG
Rodrique G's updateReviewer Update
09 Jan 2018, 20:27The saga continues. Yesterday my wife spoke to a supervisor, Thabiso, who promised to call her before the end of business to resolve this matter. Today she spoke to another who promised to call her before 7pm. Needless to say the *********** saga prevailed as no one called. This is ridiculous.
RG
Rodrique G's update09 Jan 2018, 20:27
Reviewer Update
The saga continues. Yesterday my wife spoke to a supervisor, Thabiso, who promised to call her before the end of business to resolve this matter. Today she spoke to another who promised to call her before 7pm. Needless to say the *********** saga prevailed as no one called. This is ridiculous.