LL
Lyndi L
1 reviews | Active since Dec 2016
28 Apr 2017, 11:39
Nothing is free
<p>You purchase the explora 2 with free installation. Firstly you cannot find someone to come out instal and when you do they don't show up at all and when you call them they hang up on you. You find someone else who comes out. Now as a supposedly non paying customers they only do the bare minimum. They put up the dish. Leave all the boxes and papers outside. They don let you know how much it will cost for your xtra view like you ask and don't bother to check that the signal strength is only at 28 percent and then you have to get someone in any event and pay again to fix up the signal strength and who also tell you that the satellite is in the wrong place. Thanks DSTV for the "free installation" which I paid for twice and which I will have to keep on paying for. I will have to pay an additonal amount now to move the satellite as well. Next time you advertise that it includes free installation be sure you tell people that it's not true. </p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Apr 2017, 11:48Dear Lyndi Loock
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply28 Apr 2017, 11:48
Official
Dear Lyndi Loock
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 May 2017, 11:28Good day Lyndi Loock
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tied to contact you without any success.
Please be advise us by return mail should your problem still persist and we will assist you accordingly.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 May 2017, 11:28
Official
Good day Lyndi Loock
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tied to contact you without any success.
Please be advise us by return mail should your problem still persist and we will assist you accordingly.
Once again, please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Kind regards
Rupert
Best regards,