NOT WILLING TO ASSIST A CLIENT THAT HAS BEEN LOYAL

Hi<br> I had a problem May 2015 and could not pay my account and my debit order went back.<br> I tried to make an arrangement when it was my first one. I could not pay on that date and escalated the matter.<br> This person from billing called me and I arranged to pay 25/0615<br> <br> This is the FIRST time I as a loyal client had this problem and I am trying my utmost best to pay it but must wait for money to come in. I was not warned by Multichoice that my debit order returned. And because I was sick I did not notice it. I will also let the NCR know that I was not afforded this by Multichoice. I think we as customers has the right the be called or warned so that it is know to both parties, Anything can happen.<br> <br> Now neither Maluma Ramolise, Promise Mokena from the call centre are willing to assist or Thandi Vunulo from the Billing department. When I asked Thandi who the supervisor was that she spoke to to try and assist me she said Nazeem and put the phone down when I asked for the persons surname. <br> <br> I think if they can see prove that I always paid by debit order and always paid my account on time I can be afforded the opportunity for re-connection even if I could not make the first date.