Not willing to assist.

Hello Matt1204,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.

We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes

Please be advised that we will be able to assist with your complain after the 16th of July 2015.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta