Not what i signed or agreed on

on the 8th of October opted on the 12month premium special for R849 and sent in SAVE to 39208 and received a call from *** and i remember constantly asking the guy if i would receive an email confirmation of my subcription and he said no theres no need i will see on my statement. so i eventually upgraded from Catch-plus to Premium and 29 October my services or all my channels were gone. i called on the 30th and 31 October wanting to know whats going. A some lady advised me that im on a plan which is for Compact subscription and told her what happened and she told me she will escalate my query i should receive a call back with 48hours its the 4th of Novemeber and till this day nobody has called me. I have treid twice to send that stupid sms on 39208 to atleast have the sales consultant to call and get clarity on this issue.

REF: ***-i279