Not updating my payment: customer number ***0

My customer number is ********** 0.

I have my DSTV payment details loaded as a beneficiary that I have used for the last 10 years. I paid my May 2019 account on the 30 April 2019. My account was cut on the 8 May 2019. I phoned, sent the proof of payment, that they found the payment due to a technical error on their side. To my horror, they then asked me to pay a reconnection fee, after THEY lost my payment. This was then referred to a supervisor. On 10 May 2019, they call me again to say that my payment was not received. I sent the proof of payment again, and they said they needed to link the payment to my account. Its still not done, they hounding me for a payment again. WAKE UP DSTV, this is ridiculous. Im now complaining to the BCCSA, putting it on facebook and twitter!