not understanding query

<p>Hi Peter, my biggest problem with DSTV they don't have communication when it comes to statement and balance but they have nerve to tell you on last day that your owing when you didn't even know about as we been paying monthly, and yet at the same time they so called HD channels never seem to work, as it always says no signal. AS MUCH AS I UNDERSTAND, YOU CAN'T GIVE BAD SERVICE AND THINK PEOPLE WILL BE HAPPY AT THE END OF MONTH TO GET INVOICE.</p> <p> </p> <p>My other problem is that i keep getting someone else invoice on my email and when i tried to explain to agent yesterday 06/07/2016 she did not even try to understand what my problem was.</p>