1 reviews | Active since Jul 2019
Not transparent.
Not being transparent, hiding information from the public to mislead the public. I was looking at getting a DSTV streaming package, I went looking and could only find the decoder packages that list what channels you get with each package. I tried the same with the streaming packages but only got a price there is no info for what channels you are paying for. I requested assistance via their chat channel and the operator Amo referred me to the decoder packages and told me the R99 package was for the Access package. After a lengthy battle to and fro, I was then told eventually the R99 was the decoder Access package less the radio channels which had more than 100. This he did not immediately tell me in the beginning the first time I asked him. So, this means we as the consumers are being taken for a ride by not being shown on the streaming website what channels are included. Why hide this information, does it now actually show how expensive the streaming package actually is??
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
