NOT TRAINED STAFF GIVING WRONG INFO

Good day Can i please get assistance on the below,I did subscribe to my show max on the 26th of December and decided to cancel it on the 27th of December or basically the next day,My call reference is ***7-i144 I called in the next day to get clarity from supervisor wonderboy Mbambo and Nokwanda and this nightmare call lasted for an hour and i called in just to ask 2 questions 1-I subscribed yesterday,if i cancel now,am i gonna get billed-wonderboy and Nokwandwa said NO i wont then cancelled my subscription This even got worse as i told them that you cant cancel online as showmax send me an email that you have to call multi-choice,this process took like 30 minute off my airtime because of lack of knowledge from their side Then after cancelling then the story changes and now Nokwanda and Wonderboy says i will get billed,CAN YOU GUYS CONFIRM THIS AS I HAVE SPENT 1 HOUR ON A THIS MINUTES PROBLEM BECAUSE OF LACK OF TRAINING AND KNOWLEDGE,AM I GONNA GONNA GET BILLED TWICE OR NOT AND WHEN IS THE BEST TIME TO CANCEL SINCE THEY HAVE RESUBSCRIBE ME AGAIN RegardsOccasio