JD
Jon D
1 reviews | Active since Nov 2011
11 Mar 2016, 20:07
NOT TAKING RESPONSIBILITY FOR THEIR BILLING ERRORS
Setup a recurring Credit Card payment through the PAYU service they selected for their clients, the date I selected was the 25th of every month, on the 22nd Feb they made an incorrect attempt for payment which failed obviously, I then called on the 23rd and offered manual payment and was instructed an amount to pay immediately and the balance will go off on the 25th as per my recurring c/card payment instruction through PAYU, I made the manual payment, on the 25th no attempt whatsoever was made to collect funds, it is now the 11th of March and we have been suspended for non payment, I called the call centre and was told that Multichoice is not responsible for PAYU and that it was my choice to use PAYU not theirs so they made no mistake whatsoever and I have fix the payment to be reconnected, now as a point of principal the error is on their side and they must acknowledge any responsibility whatsoever or even apologise for the errors but they refuse to so I will gladly like many others are doing keep my Netflix, they should acknowledge and apologise and say they will rectify it and it wont happen again and offer a compromised solution to immediate reconnection of my services!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Mar 2016, 16:06Hello jpdavis,
We hope you will accept our apology for the delayed response and the poor customer experience.
Please note that some of the DStv account payments made from November 2015 to February 2016 via the PayU facility did not go through. There was an error on their side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and you should be able to make successful PayU payments going forward. This does mean that your DStv account has not been paid hence the payment reversal. We have also sent out SMS and email notifications to customers to ask them to pay their accounts.
As advised from our call centre, please pay the balance required for the reconnection of your DStv service. We will gladly reconnect your DStv service when the payment reflects in your DStv account.
Once again, we apologise for the inconvenience caused. Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
Please note that some of the DStv account payments made from November 2015 to February 2016 via the PayU facility did not go through. There was an error on their side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and you should be able to make successful PayU payments going forward. This does mean that your DStv account has not been paid hence the payment reversal. We have also sent out SMS and email notifications to customers to ask them to pay their accounts.
As advised from our call centre, please pay the balance required for the reconnection of your DStv service. We will gladly reconnect your DStv service when the payment reflects in your DStv account.
Once again, we apologise for the inconvenience caused. Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Mar 2016, 16:06
Official
Hello jpdavis,
We hope you will accept our apology for the delayed response and the poor customer experience.
Please note that some of the DStv account payments made from November 2015 to February 2016 via the PayU facility did not go through. There was an error on their side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and you should be able to make successful PayU payments going forward. This does mean that your DStv account has not been paid hence the payment reversal. We have also sent out SMS and email notifications to customers to ask them to pay their accounts.
As advised from our call centre, please pay the balance required for the reconnection of your DStv service. We will gladly reconnect your DStv service when the payment reflects in your DStv account.
Once again, we apologise for the inconvenience caused. Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
Please note that some of the DStv account payments made from November 2015 to February 2016 via the PayU facility did not go through. There was an error on their side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and you should be able to make successful PayU payments going forward. This does mean that your DStv account has not been paid hence the payment reversal. We have also sent out SMS and email notifications to customers to ask them to pay their accounts.
As advised from our call centre, please pay the balance required for the reconnection of your DStv service. We will gladly reconnect your DStv service when the payment reflects in your DStv account.
Once again, we apologise for the inconvenience caused. Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,