RM
Rosetta M

1 reviews | Active since Oct 2016

15 Oct 2016, 11:04

NOT SUCH A GREAT 30 YEARS AFTER ALL

<p>Where does one even begin. I'm not too sure what's worse that fact that we have not had a function explora decoder since the 08th October but nobody has the least bit interest to help sort out this.</p> <p>We haven't been able to sit through a single a single episode of anything because the exploration reboots multiple times in an hour. We have no access to catch, our playlist or even the rewinding, pasuing, recording and fast forwarding function.</p> <p> </p> <p>The cherry on top!!!! We cant even change a channel. I have spoken to numerous staff members, social media representatives and nobody has been able to fix this. If multi choice thinks I will accept being billed having not watched 7 days of TV , you need to think again.</p> <p> </p> <p>The CEO went on nations radio on Wednesday promising the issue will be rectified, 4 daysater I'm a fuming because.my situation has gotten worse.</p> <p> </p> <p>I have contacted the call Centre, social pages but nobody seems to give a damn!!!!</p> <p> </p> <p>SOMEONE NEEDS TO FIX THIS TODAY!!!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Oct 2016, 11:40
Official

Dear Rosetta Moatshe

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Oct 2016, 11:45
Official

Dear Rosetta Moatshe

We apologise for this disruption in service: we understand that losing your viewing and recordings is not ideal.

The problem with rebooting Explora’s was identified, our engineering teams worked day and night to find a better solution and made a breakthrough late on Tuesday night. Please leave your decoder on, the fix will be done remotely.

Once again apologies for the inconvenience this has caused. We’re still establishing the full extent of the impact on our customers.

Regards

Elna

RM
Rosetta M's update15 Oct 2016, 12:12
Reviewer Update

Hi Elna, thanks for tour response however I have received this copy and paste response twice already.... Still not working... See Below

Hi Rosetta. We have a better fix for your Explora reboots
Our team has found a software fix, which does not involve deleting your recordings. You can check for the Explora update by following the steps below.
Again, please accept our apologies for this, and we sincerely thank you for your patience.
How to check software update
Press the HELP button
• Choose “General Information”
• Select “Loader Status”
• The “Load ver/var” information on the top right corner will display “57/2”.
We also understand that losing your recordings is not ideal. Our engineering teams worked day and night to find a better solution and made a breakthrough late on Tuesday night. If there's any assistance you need along the way, please let us know - we're happy to help. ~SMK