1 reviews | Active since Aug 2018
not so happy with multichoice
My account was double deducted at the end of July (R2100.00 instead of R934.00) I called in and was told that they acknowledge the mistake on their part and I should get my refund in the next 24 to 48hours. Its been over 2 weeks and still no refund in my account. I have been calling on countless occasions and been told the Accounts department needs to authorise the transaction - Fair enough but how long does it take to rectify a mistake that you made ?
I am really not a happy customer and would appreciate it if you could urgently sort this issue out.
Mpume Mabitle
Dear Lindiwe Mabitle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lindiwe Mabitle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Lindiwe Mabitle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have reconciled your account and corrected the billing on your account and adjusted it accordingly.
We can confirm that your refund has been processed and will be paid into your Standard Bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Lindiwe Mabitle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have reconciled your account and corrected the billing on your account and adjusted it accordingly.
We can confirm that your refund has been processed and will be paid into your Standard Bank account as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,