Not So Competent

<p>Dear reader.</p> <p> </p> <p>I've been with DSTV for around 12 years now.</p> <p> </p> <p>Last year I took up the DSTV offer to pay for a full year at the old monthly rate plus one month free.<br />February this year came the message about the new fees, so I decided to downgrade from Premium to Compact. No point in Premium since I don't watch much TV.<br /><br />I put through the package downgrade online which was accepted.<br />Only now afterwards do I find out they did the downgrade at the beginning of month 12 of my annual payment, so I lose out the final month of Premium and still pay for the month of March!<br /><br />Tried calling the call centre but the man who spoke to me was pretty much useless and I ended up on hold for way too long so put the phone down.</p> <p> </p> <p>Well done DSTV, your super organised and efficient systems don't work!<br />Why not do the package change AFTER my annual subs is finished?</p> <p> </p> <p>So, where is my refund or my last month of Premium?</p> <p> </p> <p> </p>