Not serious about service

This company is fast becoming the most useless establishment in the country with their poor service. I cant believe I opted to switch to their internet and drop my previous provider just because I thought I would trust them to save some few Rands. BIG MISTAKE. Almost a month later I am still waiting for my router to be activated. A whole month just for activation. In this day and age I cant believe it takes this long and still counting to activate a router. No wonder everyone is running away to service provider who are serious about efficiency and customer satisfaction. I realised it late. As they say, buy cheap buy twice.