not scheduling a downgrade

Item: DStv (MultiChoice)
Rating: 2
Author: Ettiene E

I phone the call centre to arrange with them to downgrade my package and the lady i spoke to said that it is scheduled and it will downgrade automatically. The phone call was made in november already and today i receive a message to say that i must pay 1900. Now i am responsible for a mistake that their employees made? I cant see how this is my problem now. I really hope that this matter can be solved.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

31 Dec 2015, 14:03

Hello EttieneMarna,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply31 Dec 2015, 14:03

Official

Best regards,

not scheduling a downgrade

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